No one wants to feel like they’re just one small voice in a very large crowd, so MLB teams are turning to personalization technology to enhance the fan experience, both in terms of addressing current concerns and anticipating future needs. (more…)

No one wants to feel like they’re just one small voice in a very large crowd, so MLB teams are turning to personalization technology to enhance the fan experience, both in terms of addressing current concerns and anticipating future needs. (more…)
Minor League Baseball’s tech efforts advanced today with the release of a bilingual customer service AI conversation platform for more than 30 MiLB teams, as part of a new collaboration with Satisfi Labs, an artificial intelligence engagement platform. (more…)